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Privacy Policy

About our privacy policy

Valhalla Boardgames cares about your privacy. We therefore only process data that we need for (the improvement of) our services and treat the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services of Valhalla Boardgames that are derived from it. The effective date for the validity of these terms and conditions is 20/08/2021, with the publication of a new version, the validity of all previous versions expires. This privacy policy describes what data about you is collected by us, what this data is used for and with whom and under what conditions, if any, this data can be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you have provided to us.

If you have any questions about our privacy policy you can contact our contact person for privacy matters, you can find the contact details at the end of our privacy policy.

About the data processing

Below you can read how we process your data, where we store it (or have it stored), what security techniques we use and to whom the data is accessible.

Webshop software


LightSpeed

Our web store is developed with software from Lightspeed. Personal data that you provide to us for our services are shared with this party. Lightspeed has access to your data to provide us with (technical) support, they will never use your data for another purpose. Lightspeed is, based on the agreement we have with them, obliged to take appropriate security measures. These security measures consist of the application of SSL encryption and a strong password policy. Lightspeed uses cookies to collect technical information regarding your use of the software, no personal data is collected and/or stored. Lightspeed reserves the right to share collected data within its own group in order to further improve its services.

Webhosting


MijnDomein

We purchase web hosting and email services from MijnDomein. MijnDomein processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. This is not personal data. MijnDomein has taken appropriate technical and organizational measures to prevent the loss and unauthorized use of your personal data. MijnDomein is bound to secrecy under the terms of the agreement.

E-mail and mailing lists


MailChimp

We send our e-mail newsletters with MailChimp. MailChimp will never use your name and email address for its own purposes. At the bottom of every email sent automatically through our website you will see the 'unsubscribe' link. You will then no longer receive our newsletter. Your personal data is stored securely by MailChimp. MailChimp uses cookies and other Internet technologies that provide insight into whether emails are opened and read. MailChimp reserves the right to use your data for the further improvement of services and as part of this to share information with third parties.

We use the services of . This party has appropriate technical and organizational measures in place to prevent misuse, loss and corruption of your and our data as much as possible. has no access to our mailbox and we treat all our email traffic confidentially.

Payment processors


Lightspeed Payments

For handling (part of) the payments in our online store, we use the platform of Lightspeed Payments. Lightspeed Payments processes your name, address and place of residence information and your payment details such as your bank account or credit card number. Lightspeed Payments has taken appropriate technical and organizational measures to protect your personal data. Lightspeed Payments reserves the right to use your data to further improve its services and, as part of this, to share (anonymized) data with third parties. Lightspeed Payments shares personal data and information relating to your financial position with credit reference agencies in the event of an application for a deferred payment (credit facility). All of the above safeguards regarding the protection of your personal data also apply to the parts of Lightspeed Payments's service for which they engage third parties. Lightspeed Payments will not retain your data for longer than permitted by law.

Afterpay

AfterPay performs the entire afterward-payment process for www.valhallaboardgames.nl. When you complete your order through AfterPay you will receive a digital payment overview and pay the order amount to AfterPay. In order to approve your request to pay afterwards, AfterPay will perform a data check. AfterPay has a strict privacy policy as described in the privacy statement. In the unlikely event your request for payment with AfterPay is not authorized, then you can of course pay your order with a different payment method. Would you like more information about paying with AfterPay? Then go to the website of AfterPay.

Reviews


WebwinkelKeur

We collect reviews through the platform of WebwinkelKeur. If you leave a review through WebwinkelKeur you are required to provide a name and email address. WebwinkelKeur shares this information with us, so we can link the review to your order. WebwinkelKeur also publishes your name on their own website. In some cases WebwinkelKeur may contact you to explain your review. In the event that we invite you to leave a review, we share your name and email address with WebwinkelKeur. They use this information only for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to use third parties for the provision of services, for this we have given permission to WebwinkelKeur. All the above guarantees regarding the protection of your personal data also apply to the parts of the service for which WebwinkelKeur uses third parties.

Shipping and logistics


PostNL

If you place an order with us it is our job to deliver your package to you. We use the services of PostNL to carry out the deliveries. It is therefore necessary that we share your name, address and residence data with PostNL. PostNL will only use this data for the performance of the agreement. If PostNL engages subcontractors, PostNL will also make your data available to these parties.

Invoicing and accounting


Paperdork

We use the services of Paperdork to keep our records and accounts. We share your name, address and place of residence details and details relating to your order. This data is used to administer sales invoices. Your personal data is transmitted and stored in a protected manner. Paperdork is committed to confidentiality and will treat your data as confidential. Paperdork will not use your personal data for any other purposes than those described above.

External sales channels


Bol.com

We sell (part of) our products through the platform of Bol.com. If you place an order through this platform Bol.com will share your order and personal data with us. We use this information to process your order. We will treat your information confidentially and have appropriate technical and organizational measures to protect your data from loss and unauthorized use.

Cardmarket

We sell (some of) our products through the platform of Cardmarket. If you place an order through this platform, Cardmarket] will share your order and personal data with us. We use this information to process your order. We treat your data confidentially and have taken appropriate technical and organizational measures to protect your data from loss and unauthorized use.

Purpose of the data processing

 


General purpose of processing

We use your data exclusively for the purpose of providing our services. This means that the purpose of the processing is always directly related to the task you provide. We do not use your data for (targeted) marketing. If you share data with us and we use these data - other than at your request - to contact you at a later date, we will ask you for your explicit permission. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all bound to secrecy by virtue of the agreement between them and us or an oath or legal obligation.

Automatically collected data

Data that is automatically collected by our website is processed for the purpose of further improving our services. These data (e.g. your IP address, web browser and operating system) are not personal data.

Cooperation with fiscal and criminal research

In appropriate cases, Valhalla Boardgames may be required by law to share your data in connection with governmental fiscal or criminal investigations. In such a case, we are forced to share your data, but we will resist within the possibilities offered by the law.

Retention periods

We will retain your information for as long as you are a client of ours. This means that we will keep your client profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this to be a request for forgetting. Pursuant to applicable administrative obligations, we must retain invoices containing your (personal) data; we will therefore retain this data for as long as the applicable term lasts. However, employees no longer have access to your client profile and documents that we have produced as a result of your instructions.

Your rights

Under the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data that is processed by or on behalf of us. Below we explain what these rights are and how you can exercise them. In principle, to prevent misuse, we only send copies and copies of your data to your e-mail address already known to us. In the event that you wish to receive the data at another e-mail address or, for example, by post, we will ask you to identify yourself. We keep a record of completed requests; in the case of a forgetful request, we administer anonymized data. You will receive all copies and data in the machine-readable data format that we use within our systems. You have at all times the right to lodge a complaint with the Personal Data Authority if you suspect that we are using your personal data in an incorrect manner.

Right of inspection

You always have the right to see the data that we process (or have processed) and which relate to your person or can be traced back to that person. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data at the e-mail address we have on record, together with a list of the processors who hold this data, stating the category under which we have stored it.

Right to rectification

You always have the right to have the data that we process (or have processed) and that relate to your person or can be traced back to that person, corrected. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address we have on record that the data has been amended.

Right to restriction of processing

You always have the right to restrict the data we process (or have processed) that relate to or are traceable to you. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you confirmation at the email address we have on record that the data will no longer be processed until you lift the restriction.

Right of portability

You always have the right to have the data that we process (or have processed) and that relates to your person or can be traced back to you, carried out by another party. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all the data about you that we have processed or that has been processed on our behalf by other processors or third parties at the e-mail address provided to us. In all likelihood, we will no longer be able to continue providing services in such a case, as the secure interconnection of data files can then no longer be guaranteed.

Right to object and other rights

In appropriate cases you have the right to object to the processing of your personal data by or on behalf of Valhalla Boardgames. If you object we will immediately stop the data processing pending the settlement of your objection. If your objection is well-founded, we will provide you with copies and/or copies of the data we are processing, or have processed, and then permanently stop processing the data. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that it does, please contact our contact person for privacy matters.

Cookies


Google Analytics

Through our website, cookies are placed by the U.S. company Google, as part of the "Analytics" service. We use this service to track and get reports on how visitors use the website. This processor may be obliged under applicable laws and regulations to provide access to these data. We collect information about your surfing behaviour and share this data with Google. Google can interpret this information in conjunction with other data sets and thus track your movements on the Internet. Google uses this information to serve you targeted ads (Adwords) and other Google services and products.

Cookies from third parties

In the event that third-party software solutions use cookies, this is indicated in this privacy statement.

Changes in the privacy policy

We reserve the right to change our privacy policy at any time. However, on this page you will always find the most recent version. If the new privacy policy affects the way we already process data relating to you, we will inform you by e-mail.

Contact details


Valhalla Boardgames

Seldensate 31
5235 CA 's-Hertogenbosch
Nederland

T (+31) 6 12094189
E [email protected]

Contact for privacy matters

Harm Groeneveld
E [email protected]

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