It can always happen that something doesn't quite go as planned.
We advise you to first make complaints known to us by sending an email to [email protected] or by filling in the form below.
If this does not lead to a solution, it is possible to register your dispute for mediation through Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.
As of February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere then you are free to file your complaint via the platform of the European Union.
For other questions about products you can also email [email protected] or fill out the form below.
We try to respond within 24 hours after receipt of your question or complaint.
By creating an account with our store, you will be able to move through the checkout process faster, store multiple addresses, view and track your orders in your account, and more.Register